KOSHER GOUDA CHEESE• DOMESTIC AND FOREIGN DELIVERY • INFO@KOSHERCHEESE.NL

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Customer service

On this page you will find an overview of the most frequently asked question, as well as our contact information. If your question is not listed, or if you have another question, please contact us directly.

Terms and Conditions

In our terms and conditions you will find all information about ordering, shipping, warranty and returns. You will find many recurring questions below. If you cannot find a solution and if you have a specific question, please contact us.

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When will my order be delivered?

When will my order be delivered?

Koshercheese.nl strives to deliver your order as quickly as possible. If Ordered and paid before 4 p.m. it will be processed and shipped the same day with PostNL. You can then expect your order to arrive in the Netherlands within 1 business day. For an order to Belgium you can expect 1 to 3 business days. When an order is placed on Friday after 4:00 PM, or during the weekend, we will process it on Monday.

Can I always rely on the delivery date?

In principle, the delivery date is always met. Koshercheese.nl keeps an eye on the shipping time of our carrier every day, so we know exactly when your order should be shipped. When you order your cheese well in advance, Koshercheese.nl makes the utmost effort to have your order delivered on the specified delivery date. It is important to know, nonetheless, that transport companies can also experience unexpected delays.

Will my order be delivered on time during national holidays and anniversaries?

Delivery times may deviate on national holidays and memorial days due to the busier and different PostNL timetable. Think about this when placing your order for Easter, King’s Day, Liberation Day, Ascension Day, Pentecost, Father’s and Mother’s Day, Sinterklaas, Christmas and New Year’s Eve.

When will my order be delivered?

Koshercheese.nl strives to deliver your order as quickly as possible. If Ordered and paid before 4 p.m. it will be processed and shipped the same day with PostNL. You can then expect your order to arrive in the Netherlands within 1 business day. For an order to Belgium you can expect 1 to 3 business days. When an order is placed on Friday after 4:00 PM, or during the weekend, we will process it on Monday.

Can I always rely on the delivery date?

In principle, the delivery date is always met. Koshercheese.nl keeps an eye on the shipping time of our carrier every day, so we know exactly when your order should be shipped. When you order your cheese well in advance, Koshercheese.nl makes the utmost effort to have your order delivered on the specified delivery date. It is important to know, nonetheless, that transport companies can also experience unexpected delays.

Will my order be delivered on time during national holidays and anniversaries?

Delivery times may deviate on national holidays and memorial days due to the busier and different PostNL timetable. Think about this when placing your order for Easter, King’s Day, Liberation Day, Ascension Day, Pentecost, Father’s and Mother’s Day, Sinterklaas, Christmas and New Year’s Eve.

Who is liable for the incorrect delivery of my order?

Every order that arrives at Koshercheese.nl is carefully checked on delivery date and shipping address. If anything is unclear, an email is always sent to verify the data. Koshercheese.nl is not liable for any damage that may arise of an order delivered to an address incorrectly specified by you. Therefore, please pay attention to whether the invoice and delivery address is correct.

Are the items always in stock?

Most items are always in stock. In some cases it may be that an item is instead unexpectedly out of stock. This is because we are dealing with small-scale local production. If this is the case, Koshercheese.nl will immediately contact you to offer a possible replacement item. If you still want to wait for a new stock, the delivery time will be extended by a maximum of 5 extra working days.

Will an invoice be sent?

As soon as your order has arrived at Koshercheese.nl, you will receive an email with all order details and an invoice. Companies will receive an invoice by email afterwards. If you would like to receive a VAT invoice, you can request this.

Where does Koshercheese.nl deliver?

Your order can be delivered to any home address within the Netherlands and Belgium. For the delivery of your order, no shipping costs will be charged within the Netherlands. For delivery in Belgium, Koshercheese.nl charges € 3 shipping costs. If you want to ship cheese within or outside Europe, that is also possible. During the checkout procedure, shipping costs will be calculated based on the specified address

WOULD YOU LIKE TO KNOW MORE?

Do you have a question about our cheese, your order, or the delivery? We are happy to help. Please fill the form below and we will reply as soon as possible.

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Contact

vebo woerden holland

Shosana Brand – Kosher Gouda Kaas

Telephone

+31 (0)348 740070

eMail

info@koshercheese.nl of info@vebocheese.nl 

Adres

Industrieweg 6, 3442AE Woerden, The Netherlands

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